Delivery Information

Delivery Information


Moonmini.com ships all orders within 24 hours of the time that the order is placed in working days and keeps you informed with tracking number to enable you to track/locate your shipment at all times.

 

We provide Door to Door delivery service, all of the order will be shipped to your home by local Post Office, We use the service of EMS Express Delivery and HongKong Post for customers from countries where EMS don’t reach.

 

Shipping is free for order over 6 or more units and no more costs such as tax will be cost once your order is placed and sent out

We accept orders from most of the countries of the world, especially the following countries: USA, Canada, Colombia, Mexico, Peru, United Kingdom, Spain, Ireland, France, Austria, Finland, Greece, the Netherlands, Norway, Russia, Australia, New Zealand, Singapore, Malaysia, South Africa and UAE etc

USPS: usually 5-7 working days, door to door, for USA customers only;


EMS: usually 5-7 working days, door to door, for most counties

HK Post: About 20 working days, door to door, for some counties that EMS don’t reach

EMS: http://www.ems.com.cn/english-main.jsp


USPS: http://www.usps.com/shipping/trackandconfirm.htm?form=global


HK Post: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp


The “3-7 business days delivery” standard does not apply to all countries and for orders made at Weekend and Holiday, the goods will be shipped in next working day, please contact us to check more exact time to you


Please make sure you can sign the goods by yourself, if you can’t or can’t sure, please leave message when you place the order, we are not responsible for reshipment if the parcels is sent back with the reason that no one pick up the goods after attempted delivery for several times


◆Return Policy


We offer a comprehensive return policy, we accept returns for exchange or refund for the following reasons:


1. Dissatisfaction

2. Received Damaged goods

3. Shipping errors


Notice: Express Company will deliver the goods to assigned address, no necessary to pick the package up by yourself, therefore, Please make sure the correct shipping address and contact number you entered are correct, we are not responsible for reshipment if the information you provided us is incorrect, please understand.